Shipping policy

Shipping Policy

FilaFeed — Houston, Texas
Last updated: 9/27/2026

Processing time

We ship fast. Orders for in-stock items placed before [2:00 PM CT] on a business day ship within 24 hours, and usually the same day.

  • Business days are Monday through Friday, excluding U.S. federal holidays.
  • Orders placed after the cutoff, on a weekend, or on a holiday are processed on the next business day. An order placed Saturday morning ships Monday; an order placed Friday evening ships Monday.
  • Orders containing a backordered, made-to-order, or custom item ship when the full order is ready, unless you ask us to split the shipment. Split shipments may incur additional shipping cost.
  • During launches, restocks, and major sales, processing can take an extra business day or two. We'll post a notice on the site when that's the case.

Where we ship

We ship throughout the United States, including Alaska, Hawaii, and Puerto Rico. Some remote ZIP codes carry a carrier surcharge that is calculated at checkout. We currently do not ship internationally.

Rates and free shipping

Live rates from [USPS, UPS, FedEx] are calculated at checkout based on the weight, dimensions, and destination of your order. 

Free [standard] shipping on domestic orders over $[75]. The threshold applies to the merchandise subtotal after discounts and before tax. If a partial return brings your order below the threshold, the actual outbound shipping cost is deducted from your refund, as set out in our Refund Policy.

Transit times

We ship from Houston, Texas, so Texas and the surrounding states generally see the fastest delivery. Typical transit times once a package leaves us:

Service Typical transit
Standard / Ground [2–5] business days
Expedited [2–3] business days
Overnight [1] business day

These are carrier estimates, not guarantees. Weather, carrier volume, and events outside our control can extend them. If you need material by a specific date, choose an expedited service and give yourself a buffer.

Expedited and overnight services cover transit time only — they do not move your order ahead in our processing queue, though orders placed before the cutoff ship the same day regardless of service.

Tracking

You'll receive a confirmation email when your order is placed and a second email with tracking as soon as the label is scanned by the carrier. Tracking can take up to 24 hours to show movement after a label is created — this is normal and doesn't mean the package hasn't shipped.

If your tracking hasn't updated in [3] business days, email us at info@filafeed.com with your order number and we'll chase the carrier.

Address accuracy

Please double-check your shipping address at checkout. We ship to the address exactly as entered.

  • Contact us immediately if you spot a mistake. If the order hasn't shipped, we'll fix it at no charge.
  • Once a label is created, address changes may not be possible, and carriers charge a correction fee that we pass through.
  • Packages returned as undeliverable due to an incorrect address can be reshipped once you cover shipping again, or refunded per our Refund Policy.

Packaging

Every spool ships vacuum-sealed with desiccant inside a boxed carton. We don't use loose spools in padded mailers. If your order arrives with crushed, torn, or water-damaged packaging, photograph the box and contents before unpacking further and contact us within [7] days of delivery.

Lost, damaged, and stolen packages

  • Damaged in transit: send photos within [7] days and we'll file the carrier claim ourselves and get a replacement moving.
  • Lost in transit: if tracking stalls, contact us and we'll open a carrier trace. Carriers generally require [7–15] business days before declaring a package lost.
  • Marked delivered but missing: check with your household and neighbors, and give it 48 hours — carriers sometimes scan early. After that, contact us and we'll help open a trace. As explained in our Refund Policy, we can't refund or replace packages the carrier confirms were delivered to the correct address. Shipping protection is available at checkout and we recommend it, particularly for larger orders and for addresses where package theft is a concern.

Title and risk of loss pass to you when we hand the package to the carrier.

Bulk and freight orders

Large orders may ship on multiple boxes or on a pallet by LTL freight. Freight shipments are quoted individually, require a deliverable address, and may need a liftgate or an appointment — let us know your receiving situation when you request a quote. Free shipping thresholds don't apply to freight.

Questions

info@filafeed.com — we reply within [1 business day], Monday through Friday.