Refund policy

Filafeed — Houston, TX
Last updated: 9/27/2026

Let us help before you return anything

Most print issues we hear about come down to slicer settings, nozzle temperature, or moisture picked up after the spool was opened — not the filament itself. ABS in particular is unforgiving about enclosure temperature and drafts. Before starting a return, email us at info@filafeed.com with your order number, your printer and slicer settings, and a photo of the print. We'll usually get you sorted the same day, and if the spool really is out of spec we'll skip straight to a replacement.

Unopened spools

Sealed spools in their original vacuum bag, with the desiccant intact and no damage to the packaging, can be returned within [30] days of delivery for a refund.

  • Return shipping is the customer's responsibility unless the return is our error.
  • A [15]% restocking fee applies to returns for change of mind, ordering the wrong color, or no longer needing the material. We can waive this if you'd prefer store credit for the full amount.
  • Spools must reach us undamaged. Pack them well — we can only refund what arrives in resalable condition.

Opened spools

Once the vacuum seal is broken we can't resell the spool, so opened filament isn't returnable for a change of mind. It is covered under our quality guarantee below.

Quality guarantee

Every spool is wound under continuous diameter monitoring, and we check for the defects that actually stop a print: oversize sections, embedded debris, tangles, and crossed windings. If something slipped through, we'll replace the spool or refund it once we've confirmed the issue.

To make a claim, send us:

  • Your order number.
  • A photo of the spool showing the defect.

Filafeed determines whether a spool is outside specification. Claims are accepted within [90] days of delivery.

What the guarantee doesn't cover:

  • Filament that has absorbed moisture after opening. ABS should be stored sealed with desiccant and dried at [70–80 °C for 4+ hours] before use — our storage and drying guide is on the product page.
  • Prints that failed due to printer hardware, calibration, slicer profile, bed adhesion, or an unenclosed printer running ABS.
  • A vacuum bag that has lost its seal in transit. Provided the desiccant is present, the filament inside is dry and usable.
  • Spool damage caused by dropping, or filament tangled by letting the free end slip off the spool.
  • Filament run above the temperature range on the label.
  • Color that looks different on your screen than in hand.

Order changes and cancellations

We ship fast, so contact us quickly if something's wrong.

  • Not yet shipped: we'll cancel and refund in full, or issue store credit.
  • Already shipped: treat it as a return once it arrives. If you refuse delivery or the package comes back as undeliverable, we'll refund the order minus our outbound shipping cost, the carrier's return fee, and the restocking fee.
  • Cancelled by us: if we're out of stock, find a quality problem, or can't fulfill for any reason on our end, you get a full refund with nothing deducted.
  • Wrong address: please double-check it at checkout. Packages sent to an address entered incorrectly and returned to us can be reshipped once you cover shipping again.

Damaged in transit

If your order arrives crushed, wet, or otherwise beaten up, photograph the box and its contents and email us within [7] days of delivery. We'll file the carrier claim ourselves and get a replacement out to you.

Packages marked delivered

If tracking shows delivery but the package isn't there, check with your household and neighbors and give it 48 hours — carriers sometimes scan early. After that, contact us and we'll help open a carrier trace. We can't refund or replace packages the carrier has confirmed delivered to the correct address, since we have no way to verify what happens after that point.

How refunds are issued

Approved refunds go back to the original payment method. Once we process it, expect [5–10] business days for your bank or card issuer to post it. Original shipping charges aren't refunded except where the return is our error, and a free-shipping order that drops below the threshold after a partial return will have the actual shipping cost deducted.

Bulk and wholesale orders

Orders of [10] spools or more, custom colors, and custom-formulated runs are handled case by case. Get in touch before ordering and we'll confirm terms in writing.

Safe use

ABS releases fumes and fine particles while printing. Use it in a ventilated space, ideally with an enclosed printer and filtration, and keep printers away from children and pets. Safety data sheets are linked on every product page. We can't accept responsibility for damage or injury resulting from use outside the conditions on the label and SDS.

Contact

info@filafeed.com
3426 Frick Rd, Houston Texas 77086

We reply within 1 business day Monday-Friday